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ANTI-MONEY LAUNDERING

The Anti-Money Laundering Training course keeps firms up to date with the latest regulatory requirements. Using an online training programme, employees learn how to identify and respond to criminal activity and then answer a series of questions to prove they understand how to apply the rules.

Course partner: British Bankers Association

BANKING CODE

Firms sign up to the Banking Code to deliver on promises made on fair dealing and good banking practice. The Banking Code course content and rigourous testing help all employees understand how to apply the code.

Course partner: British Bankers Association

BUSINESS RISK MANAGEMENT

The Business Risk Management course helps employees understand what constitutes risk. The training helps all employees identify and, crucially, mitigate risk across the organisation.

Partner: Navigant Consulting

CeMAPtm COMPETENCY MAINTENANCE TOOL

The CeMAPtm Competency Maintenance Tool helps mortgage advisers prove ongoing competence. The course refreshes their knowledge and tests whether they are keeping up with crucial industry developments.

Course partner: Institute of Financial Services

CODE OF MARKET CONDUCT

The Code of Market Conduct course helps FSA approved persons understand the limits of acceptable behaviour. All capital markets staff can use the course to prove they understand legally sensitive areas like insider trading and market abuse.

SENIOR MANAGEMENT ARRANGEMENTS, SYSTEMS AND CONTROLS (SYSC)

The Systems and Controls (SYSC) course is designed to educate senior managers on their role in implementing the regulations of the FSA. A series of scenarios are presented. Managers demonstrate they understand the regulations by passing the online tests.

COMPLAINTS HANDLING

The Complaints Handling course translates FSA rules into effective 'best practice' processes.The course also aims to improve the standard of customer service within your organisation.

CONSUMER CREDIT ACT

The Consumer Credit Act course helps firms understand their legal responsibilities. Written in plain English and backed by interactive tools and robust testing, the course enables employees to serve customers fairly and legally.

DATA PROTECTION ACT

The Data Protection Act course teaches staff how to handle customer information correctly. Employees demonstrate their understanding of legal data storage requirements by passing multiple choice tests.

ID FRAUD PREVENTION

According to the latest figures ID fraud cost the UK £1.7 billion last year. The ID Fraud Prevention course delivers a series of online exercises to help employees learn how to identify and report on suspicious behaviour.

Course Partners: British Bankers Association, CIFAS and APACS

INSURANCE REGULATION

The Insurance Conduct of Business course offers support to all insurance vendors. Employees take modules relevant to their job and demonstrate compliance by passing top quality, cheat-proof tests.

Course Partners: Council of Mortgage Lenders and Navigant Consulting

MORTGAGE REGULATION

The Mortgage Conduct of Business course helps employees meet strict mortgage regulations. With over a dozen modules offered in foundation, basic and refresher formats, employees can focus on compliance for their own job title.

Course Partner: Council of Mortgage Lenders

SENIOR MANAGEMENT ARRANGEMENTS, SYSTEMS AND CONTROLS (SYSC)

The Systems and Controls (SYSC) course is designed to educate senior managers on their role in implementing the FSA regulations. Managers demonstrate they have understood the regulations by passing effective online tests.

TRAINING FOR FSA COMPETENCY

Training for FSA Competency is a suite of courses that help employers translate diverse FSA regulations into good business practice. By implementing these courses firms demonstrate to the FSA their commitment to compliance.

TREATING CUSTOMERS FAIRLY

Treating Customers Fairly is a major theme of FSA regulation. Drawing on published FSA materials Absolutely Training's course is aimed at raising awareness of TCF amongst all staff. As regulated firms must decide for themselves on how to implement TCF the course can be easily customised to show how your organization is doing this.