October 2008

The information management meltdown continues

will confirm

As 2008 wrestles 2007 for the title as 'year of the most monumental data losses' organisations keep making mistakes in keeping sensitive information safe . Over the last three months high profile examples in the miss-management of data have set the standard in how not to manage customer, client or in some cases classified information safe.

 

A hard drive thought to contain the details of 1.7 million people who enquired about joining the armed forces is currently missing. Armed Forces Minister Bob Ainsworth has commented that the MOD missing laptop incident has "illustrated the need to continually review and enhance our (MOD) arrangements for personal data". More extensive personal data may also have been held with extra details of applicants’ personal information such as next of kin details, passport and National Insurance numbers, drivers' licence and bank details.

In September a camera was sold via popular bidding site eBay complete with photos of secret information. The camera was bought by an unnamed 28-year-old delivery man from Hemel Hempstead for just £17. After content was downloaded pictures of rocket launchers, log-in details for the Secret Service's encrypted remote computer network marked Top Secret and a hand-drawn diagram linking different, named al-Qaeda cells including individual names and occupations were found. Special Branch officers arrived at the man's home and seized the camera and his computer. Officers also told the family not to speak to the media.

The seriousness of data loss

The cabinet office official who left top secret documents on a train in June is to be charged under the Official Secrets Act. The man was on secondment from the MOD when he left two highly classified documents on a train from Waterloo, London. The documents were found and handed over to the BBC before they then handed them over to the Police.

Although customer and client data may not be kept on cameras or moved from one location to the other, all the above examples show how a simple act of carelessness can damage reputations and make headlines in the process. Organisations need to be thinking about management of information and how they train staff in best practice.

What are the implications for firms in the regulated sector?

Financial services firms hold a great deal of sensitive information about their customers and their financial affairs. There are legal and regulatory considerations for firms regulated by the Financial Services Authority (FSA) which hold customer information.

Like all businesses they are bound by the Data Protection Act. One of the principles of the DPA is that information must be kept carefully. Aside from the reputational damage, firms can face legal sanctions if they breach the Act. Those firms which are regulated by the FSA face the additional threat of regulatory sanctions.

Steps to a secure organisation

For any business, practical steps to train everyone on basic information security need to be taken. This should include I.T. security as well as physical security measures, such as locking away sensitive information when you are finished with it, not removing information from the office and keeping a clear desk policy.

Make sure your organisation is fully aware of the Data Protection Act and staff are aware of their responsibilities under the Data Protection Act.
Key Subjects included within Absolutely Information Security Training

  • What is Information Security?
  • Data Protection
  • The rise of identity theft, fraud and electronic threats
  • Using Personal & Corporate Systems Safely
  • Physical Security

Reputational damage and loss in faith in service can be detrimental to all public sector organisations. A Public Sector focused version of the course including expanded sections relating to legislation relevant to public sector organisations is also available. The course includes Public Sector detailed content on the Freedom of Information Act (FoIA) and the Computer Misuse Act (CMA).

Training Managers can find out more and see course content at:

http://www.absolutelytraining.com/informationsecurity

 

Call 0845 130 5138 or e-mail info@absolutelytraining.com for more information

t: 0845 130 5138   e:info@absolutelytraining.com