A 2007 survey found that two-fifths of car buyers chose a finance option direct from the motor industry.
Yet some dealerships are struggling to get to grips with their financial responsibilities. The FSA has publicly demanded improved regulatory performance.
Absolutely Training has developed a suite of courses which can be purchased immediately or customised. Absolutely can also create a bespoke online training course for your organisation.
To train all employees to understand their commercial and legal responsibility to handle sensitive information securely and competently.
Suitable for all customer-facing and finance staff with responsibility for financial products.
Click on the above image to view an interactive example
of the courseware.
Our range of anti-money laundering courses keep firms up-to-date with the latest legal and regulatory requirements. Employees use online training to learn how to identify and report suspicious activity and then answer a series of questions to prove they understand the key concepts involved.
Course partner: British Bankers Association
Course partner: CCL City Training (Middle East)
Course partner: SmithSpiers (Legal/Accountancy/Tax/Trusts)
Course partner: GamCare / SmithSpiers (Gambling)
The Consumer Credit Act course helps firms understand their legal responsibilities. Written in "plain English" and backed by interactive tools and robust testing, the course enables employees to serve customers fairly and legally.
The Data Protection Act course teaches staff how to handle customer information correctly. Employees demonstrate their understanding of legal data storage requirements by passing multiple choice tests.
According to the latest figures, ID fraud cost the UK £1.7 billion last year. The ID Fraud Prevention course delivers a series of online exercises to help employees learn how to identify and report on suspicious behaviour.
Course Partners: British Banking Association, CIFAS and APACS
The Insurance Conduct of Business course offers support to all insurance vendors. Employees take modules relevant to their job and demonstrate compliance by passing top quality, cheat-proof tests.
Course Partners: Council of Mortgage Lenders
The Systems and Controls (SYSC) course is designed to educate senior managers on their role in implementing the regulations of the FSA. A series of scenarios are presented. Managers demonstrate they understand the regulations by passing the online tests.
Training for FSA Competency is a suite of courses that help employers translate diverse FSA regulations into good business practice. By implementing these courses firms demonstrate to the FSA their commitment to compliance.
Course Partner: CCL City Training
The Complaints Handling course teaches employees how to translate FSA handbook procedures into effective business processes. The course substantially improves the standard of customer service within your organisation.
Treating Customers Fairly is a major theme of FSA regulation. Drawing on published FSA materials Absolutely Training's course is aimed at raising awareness of TCF amongst all staff. As regulated firms must decide for themselves on how to implement TCF the course can be easily customised to show how your organization is doing this.
If you can't find what you are looking for here, just phone us to discuss your requirements and we can create a bespoke course for you.
Looking for training tools designed for the motor industry?
Call us on 0845 130 5138.
Motor dealers are closely watched by the FSA, especially when looking at on-going insurance regulation
Guardian, Feb 2007
t: 0845 130 5138 e:info@absolutelytraining.com
Motor industry training -anti-money laundering, banking code, business risk
management, cemap competency maintenance tool, code of market conduct, complaints handling,
consumer credit act, data protection act, id fraud prevention, insurance regulation,
mortgage regulation, senior management arrangements, systems and controls (sysc),
training for fsa, competency, treating customers fairly, Motor industry, dealerships,
BBA, CML, insurance regulation, career training, computer training, online training,
management training, job training, safety training, IT training, corporate training,
elearning, courses
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